1. Order Delivery Timeline:
Processing Time: 5-7 business days.
Standard Delivery Time: 8-12 business days.

2. Shipment of Products:
The products dispatched from CoolSmile's online store are currently shipped from China.

3. Shipping Fee:
We offer free shipping based on the following order thresholds:
United States: Free shipping on orders over USD 50
Europe: Free shipping on orders over EUR 50
United Kingdom: Free shipping on orders over GBP 50

For orders that do not meet the free shipping threshold, standard shipping fees will apply. Shipping costs will be calculated and displayed at checkout.

4. Shipping Destinations:

We currently ship to the United States (excluding Alaska, Hawaii, U.S. territories such as Puerto Rico and Guam, and APO/FPO military addresses), the European Union (excluding Cyprus and Malta), and the United Kingdom.

5. Customs/ Import Charges:

We've got it covered. The price displayed at your checkout is final as CoolSmile online store handles all customs, duties and taxes. There will be no additional surcharges after placing your order.